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Refund Policy

Effective Date: 28/07/26

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At Jalpari Boat Service, we strive to provide a smooth and enjoyable booking experience. Please read our refund policy carefully before making a reservation.

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1. Booking Confirmation

A booking is considered confirmed only after successful payment and receipt of a booking confirmation via email, SMS, or WhatsApp.

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2. Cancellation by Customer

  • Cancellations made 48 hours or more before the scheduled departure are eligible for a refund, after deducting any applicable payment gateway or processing charges.

  • Cancellations made less than 48 hours before the scheduled departure are not eligible for a refund.

  • No refund will be issued for no-shows, missed departures, or late arrivals.

 

3. Cancellation by Jalpari Boat Service

If a trip is cancelled by Jalpari Boat Service due to:

  • Adverse weather conditions

  • Unsafe river conditions

  • Government restrictions or local authority directives

  • Technical or operational issues

  • Any unforeseen circumstances beyond our control

Customers will be offered either:

  • A 100% refund, or

  • The option to reschedule to the next available date, subject to availability.

 

4. Rescheduling

  • Rescheduling requests must be made at least 24 hours before the scheduled departure.

  • All rescheduling requests are subject to seat availability.

  • Once rescheduled, the new booking will follow the same cancellation and refund policy.

 

5. Refund Process

  • Approved refunds will be processed to the original payment method used during booking.

  • Refunds are typically processed within 5–10 business days.

  • Actual credit timelines may vary depending on your bank or payment provider.

 

6. Partial Refunds

If a customer chooses to leave the trip after it has commenced or is unable to complete the experience due to personal reasons, no partial refund will be provided.

 

7. Group Bookings

For group or private bookings, cancellation and refund terms may differ based on the booking agreement. Please get in touch with our support team for details before confirming your reservation.

 

8. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Failure to arrive at the boarding point on time.

  • Incorrect booking details provided by the customer.

  • Voluntary cancellation within 48 hours of departure.

  • Removal from the boat due to unsafe, disruptive, or inappropriate behaviour.

  • Failure to comply with crew instructions or safety guidelines.

 

9. Contact for Refund Assistance

If you have any questions regarding cancellations or refunds, please contact us:

Jalpari Boat Service
📍 Assi Ghat, Varanasi, Uttar Pradesh

📞 Phone / WhatsApp: +91 9278353208

📧 Email: banarasjalpari@gmail.com

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